Returns and Exchanges-

Unused Products:
The refund policy for a full refunds lasts 30 days. Product will not be accepted for refund beyond 30 days after purchase. 

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer is responsible for return shipping. 
Additional non-returnable items: 
Gift cards 
Downloadable software products
Clothing items

Refunds (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (could take several business days depending on form)

Late or missing refunds (if applicable):
If you haven’t received a refund yet, check your bank account and then contact your credit card company. It may next several business days to appear There is often some processing time before a refund is posted. 
Once all steps have been completed and issues still arise, please contact us at info@catpacklife.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (used or unused).

Exchanges (if applicable): 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@catpacklife.com

Shipping items back:
To return your product, you should mail your product to the address provided by customer support.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if you receive a refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and to protect yourself, please consider shipping with tracking.